Help Center & FAQ
Everything you need to know about shopping with Snag.
How do I know which size will fit me best?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking our customer reviews for specific fit feedback.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, intimate apparel cannot be returned unless faulty.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are your materials sustainably sourced?
Yes, Snag is committed to ethical fashion. 80% of our current collection is made from recycled or organic materials, and we work exclusively with certified fair-trade factories.
Can I change or cancel my order after it has been placed?
Because we process orders quickly, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately via live chat for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.